FAQ

Welcome to our FAQ at VITAL CARE. Your TRUST is our top priority.
Here is some essential information to put your mind at rest quickly:
For any other questions, please contact us at vitalcare.eu@gmail.com

1. WHAT ARE THE SHIPPING TIMES?

We process your orders within 1-2 business days. Delivery times are 07 days business days.  

Occasionally, delays may occur due to high demand, for which we apologize in advance.

2. WHAT ARE THE SHIPPING COSTS?

Enjoy free delivery exclusively within England.

3. WHERE DO YOU SHIP?

In principle, we ship worldwide. It is possible that some countries cannot benefit from our offers and we apologize in advance.

4. WHAT SHOULD I PROCEED IF MY DETAILS HAVE BEEN ENTERED BY MISTAKE / HAVE CHANGED?

If you've entered incorrect details or need to make changes, please contact us immediately at vitalcare.eu@gmail.com. 

Once dispatched, we're unable to modify orders. If the package is returned, we'll reach out to decide next steps. 

5. HOW CAN I GET INFORMATION ON THE STATUS OF MY PACKAGE?

We provide tracked shipping. For tracking information, email us at vitalcare.eu@gmail.com.

Please note that tracking information may take 3-5 days to update in the system.
 

6. DO YOU OFFER A RIGHT OF RETURN ON GOODS?

We're convinced of the quality of our products, which is why we've set your right of return at 30 days, so there's no risk!

The goods must be unused, in their original condition and in their original packaging.

7. MY PRODUCT HAS A MANUFACTURING DEFECT AND/OR IS DEFECTIVE. WHAT CAN I DO ?

We will replace an item immediately if it is faulty or damaged.

If, in this case, you wish to exchange it for the same item, we would be grateful if you would :
1) Take a photo or video of the faulty or damaged item, email it to us at vitalcare.eu@gmail.com and inform us of your complaint.

2) We will then contact you to resolve the situation.

 

8. HOW DO I OBTAIN A REFUND FOR GOODS?

Once your return has been inspected, we will contact you to proceed with the refund.

The refund will be made to the payment method used during your payment. 

9. IS ONLINE PAYMENT SECURE?

Online payments are encrypted for security. Your information is safe, and payments are processed by certified security partners.

10. HOW CAN YOU CONTACT US?

Rest assured, we're available 24/7 with a dedicated customer service team, all based in the UK, ready to assist you anytime, any day.